By Mail

Chapman Pet Programs

1951 Hwy 61

Loraine, IL 62349

By Phone

Call (217) 696-2551

We answer calls during our Office Hours and by Call Appointments only. At all other times our answering system will inform you of our current office hours but does not receive incoming messages.

If you need to speak to us by phone and you are not able to call during our office hours you may contact us by fax or e-mail and request a call appointment. We will do our best to make an appointment for a time when you are able to call and we are able to have someone in the office who can help you.

By Fax

Fax to (217) 696-2802

If you need a response to a fax you must include a fax number or e-mail for us to reply to. We do not respond to faxes by phone.

When contacting us for Technical Support by fax: Please include the First name, Last name and mailing address of the registered user so that we are able to find your record and accurately assist you with the software you are using.

By E-mail

askme@ezkennel.com

We respond to e-mail only by reply e-mail. We do not respond to e-mail by phone.

We check our e-mail regularly during office hours and sometimes in the evenings and on weekends if and when we are available.

When contacting us for Technical Support by E-mail: Please include the First name, Last name and mailing address of the registered user so that we are able to find your record and accurately assist you with the software you are using.

Also please include all correspondence concerning the question in each message until your question has been answered. If we have to locate a previous message in order to make sense of the new one your answer may be extremely delayed.

We offer free, unlimited technical support to our customers!

That means we DON’T charge you for support and we DON’T limit the number of times that you can contact us for support.

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